Returns and Refund Policy

This policy forms part of the MU Bear Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

1. If you have returned the product to us because it is faulty or not as described, we will refund the price of the product in full.
2. We will accept returns within 30 days of the date the good(s) were purchased from our online store. Please contact us as soon as possible within this period to notify us regarding your return. To be eligible for a return, your item must be in the same condition that it was purchased, i.e. unused and in its original packaging and with all accessories attached to the product. Items affected as a result of negligence, breakage, water damage or tearing are not applicable for returns.
3. All refunds, once approved, will be made excluding the original courier charges. (Funds refunded will only be applicable to the product cost and not courier charge). Mu Bear will be liable for courier costs associated with goods returned and replaced, where goods are defective. However, such costs will arise from the actions of Mu Bear and not client’s actions. Courier costs for non-defective returns will be borne by the customer. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
4. We will refund you on the credit or debit card you used to pay. If you paid via a payment processor, or via bank transfer, we will make the refund by the same route.
5. Credit Card and EFT refunds online  – Please note that each banking institution has a different lead time on refunds. Refunds can take between 3 – 14 working days to reflect in your account. If you have not yet received a refund, first check your bank account, then contact your credit card company, next contact your bank. If you have done all of this and you still have not yet received your refund, please contact us at inquiries@mubearandco.com
6. Because you are a consumer, we are under a legal duty to supply products that are in conformity with the contract entered into between us. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund outlined above or anything else in these terms.